Terms of service
GENERAL TERMS AND CONDITIONS
Last updated: 2 September 2026
1. Identity of the business
Bala Onderhoud, trading as Bala Fit
Hollandse Hout 320
8244 GN Lelystad
The Netherlands
Chamber of Commerce number: 71846433
VAT identification number: NL005049927B80
Email: info@bala-fit.com
Phone/WhatsApp: +31 6 11 29 71 78
Website: www.bala-fit.com
Return address:
Bala Fit
Delta 3
8224 EL Lelystad
The Netherlands
Returns must be registered in advance in accordance with our Return and Refund Policy. The return address is not a retail store or public collection point.
2. Applicability
These General Terms and Conditions apply to every offer made by Bala Fit, every order placed through www.bala-fit.com and every agreement between Bala Fit and the customer.
Before completing an order, the customer will be given the opportunity to view and save these terms.
These terms do not restrict any statutory consumer rights.
3. Offers and product information
We describe our products as fully and accurately as possible. Obvious mistakes, typographical errors or pricing errors are not binding if the customer could reasonably have understood that an error had occurred.
Images are intended to provide a realistic representation. Colours may vary slightly due to screen settings, lighting conditions and production differences.
4. Prices
All consumer prices are stated in euros and include applicable VAT unless expressly stated otherwise.
Any shipping costs will be clearly displayed before the order is completed.
We may change prices and offers. A change will not affect an order that has already been definitively placed, except in the event of an obvious error that the customer could reasonably have recognised.
5. Orders and agreements
The customer is responsible for entering and checking the order and contact details correctly.
After placing an order, the customer will receive an electronic confirmation. The agreement is concluded when we confirm the order, unless we are unable to accept the order for a valid reason.
We may refuse or cancel an order in cases including:
- obvious pricing or product errors;
- suspected fraud or misuse;
- payment problems;
- incorrect or incomplete information;
- unforeseen stock problems.
If a paid order is cancelled, we will refund the amount received through the original payment method.
6. Payment
The available payment methods are displayed during checkout.
Orders are generally processed only after payment has been successfully received. The customer guarantees that they are legally authorised to use the payment details provided.
7. Delivery
Orders are delivered to the address provided by the customer within the countries available as shipping destinations during checkout.
We aim to process orders within 1 to 2 working days. Any delivery times are estimates unless a fixed period has been expressly agreed.
If no specific delivery period has been agreed, we will deliver no later than within the applicable statutory period.
The risk of loss or damage remains with Bala Fit until the customer, or a third party designated by the customer who is not the carrier, has received the product.
Further information about available shipping areas, shipping costs and delivery can be found in our Shipping Policy.
8. Right of withdrawal and returns
For online purchases, consumers generally have 14 days after receiving the product to withdraw from the agreement without giving any reason.
After notifying us of the withdrawal, the consumer has a further 14 days to return the product.
The costs of a standard return shipment are payable by the customer. If a product is defective, damaged or incorrectly delivered, Bala Fit will pay the necessary return costs if the complaint is valid.
Statutory exceptions to the right of withdrawal may apply to personalised products and sealed products that are unsuitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. This may include opened, sealed mouthguards.
The full conditions and return instructions can be found in our Return and Refund Policy.
9. Conformity and statutory warranty
A product must meet what the customer may reasonably expect based on the agreement.
If a product is defective, does not match its description or is delivered damaged, the customer is entitled to the remedies provided by law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund at no additional cost.
Any additional manufacturer’s or commercial warranty never limits the statutory warranty.
Normal wear and tear, improper use, inadequate maintenance, incorrect storage and damage caused by the customer are not considered defects for which Bala Fit is responsible.
10. Use of sports and protective products
The customer is responsible for choosing the correct size and using the product for its intended purpose.
Sports and protective equipment must be used and maintained in accordance with the product information and any instructions provided. No protective equipment can eliminate every risk of injury.
This provision does not limit Bala Fit’s liability for a defective product or any other statutory responsibility.
11. Complaints
Complaints may be submitted to info@bala-fit.com.
Please include your name, order number, a description of the complaint and, where relevant, clear photographs. We will confirm receipt and aim to address the complaint as soon as possible.
If a complaint cannot be resolved by mutual agreement, a consumer may refer the matter to a competent alternative dispute resolution body or the competent court.
12. Liability
Bala Fit is liable for damage to the extent that such damage can be attributed to Bala Fit under the law.
We are not liable for indirect damage that is not a foreseeable consequence of a failure to perform, except where such an exclusion is not permitted by law.
Nothing in these terms excludes liability for death or personal injury caused by fault, intent or deliberate recklessness, a defective product or any other liability that may not legally be excluded.
13. Force majeure
If circumstances beyond our reasonable control temporarily prevent us from performing our obligations, those obligations will be suspended for as long as the force majeure situation continues.
Force majeure may include severe transport disruptions, natural disasters, war, government measures, prolonged system outages, epidemics and failures involving essential suppliers.
We will inform the customer as soon as possible if a force majeure situation affects an order. The consumer’s statutory rights, including rights in the event of prolonged non-delivery, remain applicable.
14. Intellectual property
All texts, photographs, videos, logos, designs and other content on www.bala-fit.com are owned by Bala Fit or used with permission.
These materials may not be copied, distributed, modified or used for commercial purposes without prior written consent, except where permitted by law.
15. Personal data
We process personal data in accordance with our Privacy Policy and applicable data protection legislation.
The online store is technically provided through Shopify. Shopify and other necessary service providers may process personal data to operate the online store and facilitate payments and delivery.
16. Minors
A customer must be at least 18 years old to place an order independently. A minor may only place an order with the consent of a parent or legal representative.
17. Changes
We may amend these terms when reasonably necessary. An order is governed by the version accepted by the customer when placing that order.
18. Governing law
These terms and agreements with Bala Fit are governed by Dutch law.
This choice of law does not deprive consumers residing in another EU country of the protection provided by the mandatory consumer laws of their country of residence.
Disputes will be submitted to the court with jurisdiction under the applicable law.