Shipping policy
SHIPPING POLICY
Last updated: 2 September 2026
This Shipping Policy applies to orders placed through www.bala-fit.com.
1. Order processing
We aim to process orders and hand them over to the carrier within 1 to 2 working days after receiving payment.
Weekends and officially recognised public holidays are not considered working days. Processing may take longer during busy periods, promotional campaigns or exceptional circumstances.
Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.
2. Carrier
Orders are generally shipped via PostNL. We reserve the right to use another suitable carrier when necessary or more efficient for delivery.
3. Shipping costs
The current shipping costs are always displayed during checkout before payment.
The Netherlands:
- standard shipping: €7.95;
- free standard shipping on orders of €100 or more.
Belgium:
- standard shipping: €11.95;
- free standard shipping on orders of €120 or more.
The order value required for free shipping is calculated after discounts have been applied and before any shipping costs.
4. Delivery times
Any delivery times stated in the online store, during checkout or in the shipping confirmation are estimates and not guaranteed delivery dates, unless expressly agreed otherwise.
We remain responsible for ensuring proper delivery. If an order is not delivered within the agreed period or, if no period has been agreed, within the statutory delivery period, please contact us at info@bala-fit.com.
5. Shipping area
We currently ship exclusively to the Netherlands and Belgium.
Orders to other countries cannot currently be placed through our online store. If we add new shipping areas in the future, the available countries and applicable shipping costs will be displayed during checkout.
6. Address details
The customer is responsible for providing a complete and accurate delivery address.
Please check the address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can still be changed after the order has been processed or shipped.
Any additional costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer, to the extent permitted by law.
7. Damaged, missing or incorrect shipments
Has your order arrived damaged, is something missing or have you received the wrong product? Please contact us as soon as possible at info@bala-fit.com.
Please include:
- your order number;
- a clear description of the problem;
- where possible, photographs of the product, shipping packaging and shipping label.
We will investigate the situation and, in the event of a valid complaint, provide an appropriate solution at no additional cost.
8. Collection
Collection from our fulfilment location is not currently available as a standard delivery option. An order may only be collected if we have expressly confirmed this in writing beforehand.
9. Contact
Questions about shipping can be sent to:
Bala Fit
Email: info@bala-fit.com
Phone/WhatsApp: +31 6 11 29 71 78